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Why Effective Communication Matters at Work

Why Effective Communication Matters at Work
September 22, 2021

Why Effective Communication Matters at Work

Fostering successful communication in the workplace


No workplace can function successfully without effective communication. Continue reading to find out the main benefits of effective communication in the workplace and how your team can achieve it below. 


Practicing effective communication in the workplace is essential for an efficient and successful business to operate. When applied, every member on the team understands their role, duties, and responsibilities and works towards building strong client and employee relationships and keep the company running smoothly. 


There are different types of communication in the workplace, all of which contribute to successful transmittal and receival of messages. The most common are:

Written communication like chat messages, memos, emails, and graphic announcements

Oral communication such as speaking to another officemate in person or through video calls

Nonverbal communication which includes body language, nodding of your head to show agreement

Listening skills, including active listening


The different types of communication in the workplace are all used to foster a better working environment for all the employees.


5 benefits of effective communication in the workplace

1. Less conflicts

Effective workplace communication can reduce the amount of friction or conflict that is produced in the office. This is because many conflicts are due to miscommunication or misunderstanding between two or more individuals which often leads to people feeling unheard, not understood, disrespected, disregarded, or for a person failing to deliver what was expected of them.


2. Increased employee engagement

Effective workplace communication can also help your employees feel like they belong to the community – their organization. It helps them connect more with other people and makes your workplace seem more open and welcoming. This creates better lines of communication between employees, which leads to higher satisfaction ratings and an altogether healthier workplace environment. 


3. Better understanding of roles

With open office communications, employees understand their roles and duties better. They know exactly what is expected of them and how best they perform their responsibilities to deliver results. It’s not enough these days to just be a workaholic if you don’t know if you’re accomplishing the KPIs expected of you (see: What Kind of Workaholic Are You?). To be an effective employee, you need to work hard while working towards the right goals, which you can do if you’re not afraid about being vocal and asking questions in the workplace.


4. Improved client relations

Effective workplace communication isn’t just for the employees – it can strengthen your relationship with your clients as well. Companies with employees who know how to effectively communicate are more likely to build strong ties with their clients or customers, who then turn into your brand’s advocates, leading to more sales and clients for you.


5. Healthy workplace 

Effective communication is important in creating a healthy workplace environment for your employees. While your members may come from different backgrounds, cultures, beliefs, ages, and generations, encouraging open communication makes people more understanding and accepting of others. This also makes people feel more safe and secure about coming into work every day.


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