Financial Products and Services Consumer Protection Act

The Insular Life Assurance Company, Ltd. (InLife) is regulated by the Philippine Insurance Commission (IC) and is authorized to provide financial products or services in the Philippines by virtue of Certificate of Authority No. 2022/15-R valid until 31 December 2024.

For financial consumer concerns, please contact IC at:

Telephone:

(02) 8-523-84-61 loc. 103/127 (Manila)

(032) 254-08-61 (Cebu)

(082) 327-36-51 (Davao)

Email: publicassistance@insurance.gov.ph

Or visit their offices:

Main Office:

1071 United Nations Avenue, Ermita Manila, 1000

IC Cebu District Office:

Unit 17, Ground and Second Floors, The Gallry, Pope John Paul II Avenue, Barangay Kasambagan, Cebu City

IC Davao District Office

Door 2 & 3, 3rd Floor of YAP Building Quimpo Boulevard, Ecoland, Davao City

For customer assistance, you may contact InLife via our Consumer Assistance Management System channels:

You may also visit our head office at:

Insular Life Corporate Center, Insular Life Drive, Filinvest Corporate City, Alabang, Muntinlupa, Philippines

or an InLife office near you:

https://www.insularlife.com.ph/find-a-branch

Republic Act (RA) No. 11765, otherwise known as the “Financial Products and Services Consumer Protection Act” (FCPA) ensures that appropriate mechanisms are in place to protect the interests of the consumers of financial products and services under the conditions of transparency, fair and sound market conduct, and fair, reasonable, and effective handling of financial consumer disputes, which are aligned with global best practices.

Source: Insurance Memorandum Circular No. 2023-01, Implementing Rules and Regulations of RA 11765, FCPA .

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