August 23, 2021

Business Operations Updates as of August 23, 2021


Even with the implementation of Enhanced Community Quarantine (ECQ) in some areas, all InLife branches will remain open for over-the-counter transactions. 


Business hours are from 9:00 A.M. to 2:00 P.M., Monday to Friday, (except holidays) for the following branches under ECQ and MECQ.


Branches under ECQ

Northern Luzon

- Laoag (under ECQ until August 30)

- Tuguegarao (under ECQ until August 31)


Branches under MECQ (until August 31)

Metro Manila

- Makati

- Ayala Digital Office

- Aurora

- Quezon Avenue

- Greenhills

- Manila Chinatown

- Pasig

- Kalookan

- Alabang


Northern Luzon

- Balanga


Southern Luzon

- Imus

- Lucena

- San Pablo

- Calamba


Visayas

- Cebu

- IloIlo


Mindanao

- Cagayan de Oro


For areas not under ECQ or MECQ, business hours are from 9:00 AM to 3:00 PM, Monday to Friday. 


Visit the InLife Branch Locator page to set an appointment. 


You may also reach InLife using the following:

    • InLife Customer Portal: Either through the mailbox or i-CHAT

    • Email: customercare@insular.com.ph 

    • Website: Click on Customer Support then select Contact Us

    • InLife Facebook Messenger: Type "Talk to Live Agent"

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To pay online, you may use the Customer Portal and go to the PAY ONLINE option. For other payment facilities, you may refer to the Payment Facilities page. 


Please follow the official InLife Facebook page for updates.