Business Operations Updates as of September 20, 2021

Even with the implementation of Enhanced Community Quarantine (ECQ) in some areas, all InLife branches will remain open for over-the-counter transactions. 

Business hours are from 9:00 A.M. to 2:00 P.M., Monday to Friday, (except holidays) for the following branches under ECQ, MECQ and GCQ.

Branches under MECQ

Northern Luzon (until September 22)

- Tuguegarao 

Northern Luzon (until September 30)

- Balanga

- Laoag

- Malolos

Southern Luzon (until September 30)

- Imus

- Lucena

- San Pablo

- Calamba

Visayas (until September 30)

- IloIlo

Mindanao (until September 30)

- Cagayan de Oro

Branches under GCQ

Metro Manila (GCQ Alert Level 4 until September 30)

- Makati

- Ayala Digital Office

- Aurora

- Quezon Avenue

- Greenhills

- Manila Chinatown

- Pasig

- Kalookan

- Alabang

Visayas

- Cebu (September 8-30)

Mindanao

- Davao (September 8-26)

For areas not under ECQ or MECQ, business hours are from 9:00 AM to 3:00 PM, Monday to Friday. 

In the interest of the health and safety of our customers, we will be temporarily closing the following InLife branches:

Southern Luzon

Calamba (closed from September 13-23)

Visit the InLife Branch Locator page to set an appointment. 

You may also reach InLife using the following:

    • InLife Customer Portal: Either through the mailbox or i-CHAT

    • Email: customercare@insular.com.ph 

    • Website: Click on Customer Support then select Contact Us

    • InLife Facebook Messenger: Type "Talk to Live Agent"

.

To pay online, you may use the Customer Portal and go to the PAY ONLINE option. For other payment facilities, you may refer to the Payment Facilities page. 

Please follow the official InLife Facebook page for updates.